24/7 Technical Support for a Cosmetics Client in Brazil

Jul 09,2025

24/7 Technical Support for a  Cosmetics Client in Brazil

Client Need: 
Unexpected vibration in a dryer after 8 months of use.
 

Our Action:
Remote diagnosis via video call → identified a bearing issue.
Shipped replacement parts within 48 hours (free under warranty).
Dispatched a technician for on-site training (optional service).
 

Result: 
Minimal downtime, client renewed contract for 3 more units.
 

Key Services:

  • 12-month warranty + lifelong maintenance
  • Local agent partnerships (USA, EU, Southeast Asia)
  • Spare parts inventory (fast delivery guaranteed)

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